From a blog called "My Worst Call of the Day"

I don't usually click the "next blog" link after reading a friend's blog. However today was an exception. I stumbled on to the following, and it is too hilarious not to post here. ENJOY!

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"My Worst Call of the Day - From the dozens of idiotic calls I take each day as a customer service representative, I humbly submit the winner."

>>Double Trouble

Today, gentle readers, you’ll be getting two for the price of one. Neither one of these calls is substantial enough to merit an individual write-up, but it seems wasteful to just toss them aside. Submitted for your amusement, then, are my two worst calls of the day.

My first nut-job was an old lady who yelled at me because I had the audacity to call her “ma’am.” “Do you know what that word MEANS?” she howled. “It’s the same as calling me a prostitute!” Baffled by her interpretation of this very polite form of address, I nonetheless apologized and told her I wouldn’t use the word again.

Bear in mind, however, that customer service reps have been trained to use the words “ma’am” and “sir” when speaking to people. Because of this, I accidentally called her “ma’am” at least two more times, which resulted in her hurling a most unladylike curse at me before hanging up. I was crestfallen, as I wanted to reassure the old crone that illicit sex was the furthest thing from my mind while listening to the harsh, crackling squawk that passes for her voice.

My second bizarre call came from a husband and wife who insisted on speaking at the same time, and at a volume usually reserved for hog-calling. After the ringing in my ears stopped, I informed the clamoring couple that I could not understand them when they spoke in tandem, and suggested that one of them remain silent while the other speaks.

I had little idea of the controversy this would generate. Both parties apparently wanted to play “alpha dog,” and the fur began to fly:

“The gas bill is in MY name.”
“Well, if you had called about this THREE WEEKS AGO like I asked, I wouldn’t have to be involved.”
“For XXXXXX’s sake, just let me handle this.”
“You don’t know how to talk to these people.”
“Remind me again, WHICH one of us has a degree in communications?”

And so it went for the next couple of minutes, until they had the good sense to disconnect and continue their spat in private. Or maybe they heard me frantically scribbling notes, and muttering, “my readers will LOVE this!” I guess some people are just sensitive about being blog fodder. Go figure.